As an intern at the Times Software I assigned to support department around one month. Handle customers’ enquiries and complaints by email and telephone communication. Since the company Times Software Sdn Bhd service in Malaysia, the communication includes multiple languages such as English, Bahasa Malaysia, Mandarin and Cantonese. Conceptualize clients’ requirements to actual system implementation. It used TeamViewer 8.0 to remote control customer computer teach them and help customer foxed problem.
Times Payroll 8.0 System is a Client-Server based payroll and Leave software. By using the famous database engine – Advantage Database Server is a scalable, high performance client-server RDBMS for networked, standalone, Internet and mobile database applications. As a support executive have to know how to calculate EPF contribution and PCB deduction formula. During testing on the Times Payroll 8.0 System I made a crossover cable to do backup from one computer to another computer before colleague format the computer.
One month over I assigned to developer department to study the Times E-Module Web Application that used Internet technologies to support the web-based paperless for your employee. The Times E-Module includes E-Leave, E-Claim, E-HR, E-Payslip and E-Attendance. One of the example E-Leave, It helps to keep staff up-to-date theirs leaves information without disturbing HR department staff and their supervisors. It assists HR professionals to streamline tedious Leave management and monthly leaves reports generation for each departmental heads. It assists to manage the leave float and staff could plan up their leave application that link to the Times Pay/HR 8.0 HR Administrator can easily assess employees’ current leaves status, details and retrieve the leave data required for internal leave costing. All departmental heads could easily monitor their own staff leave and view all leaves in Calendar presentation and leave reports.
The Times Software used Visual C# ASP.NET Web Application to develop the Times E-Module. The company has given the testing module E-Leave source code to me study. I has install Microsoft Visual Studio 2010 that able to open the testing module E-Leave, Microsoft Report Viewer 2010 that able to view report on the website. Setup Internet Information Server (IIS) Web Server provided by Microsoft that is able to hast and run web applications. The E-Leave was using ASP.NET Web Application Framework to designed, Server scripting with C# and using Advantage Database Server as database server. The Times Payroll 8.0 System and Times E-Module Web Application both database tables can view on Advantage Data Architect that import and convert other table types (such as Paradox, dBASE, Access, Btrieve, Pervasive and MS SQL Server) to Advantage compatible tables. Also create and maintain Advantage data dictionaries and define referential integrity rules, record and field level constraints. Using cmd command telnet test connectivity the different ports on the servers that can be access.
While surveying the company network infrastructure that I know that the Domain Controller (DC) is a server that handles all the security requests from other computer and servers within the Windows Server domain. The domain controller originated in Windows NT and managed the access to various resources granted to users and other servers through the use of a username and password. By using cmd command dcpromo install Active Directory into the server Domain Control Server. Open Active Directory Users and Computers to create new user accounts and manage existing user accounts. Other that, testing how to setup a wireless router as an access point that able to share the Internet or increase the range of wireless signal. Learning how the Intranet computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization. Since, the four servers are connected to the Ethernet switches that can be access servers file sharing over wireless.
